What does simmons warranty cover

Use a new foundation, or a supportive, rigid, non-yielding foundation; your old foundation may not provide enough support for new products. Metal Frames: For any full size or larger metal frame beneath your foundation, use a frame that provides rigid center support with leg s that extends to the floor, as well as support for the head, foot, and sides.

Using the mattress with a support system without a foundation e. Any support system that does not fit within the above descriptions must at minimum provide a rigid platform with adequately distributed supports extending to the floor. Determination of whether a support system is adequate is at the sole discretion of Serta Simmons Bedding.

The use of any platform that lacks support as outlined above may result in damage to your mattress that will void your warranty. Depending on your state, this limitation on implied warranties may not apply. New mattress purchases are covered by a night sleep trial. You only get one sleep trial per household, per year. If you return your mattress during this period, Simmons picks it up and recycles it for you. They also cover any transportation and recycling charges.

If you qualify for a repair or replacement of the defective product , an identical item may not be available; in that case, Simmons will send you a similar model or use similar material for repairs. The new item will be of equal value to your original mattress or foundation.

If your mattress has stains that could be from bodily fluids or cleaning fluids , Simmons has the right not to accept your return. Additionally, shipping fees for inspections, repairs, and replacements are paid by you except in California. Simmons notes that they are not liable for incidental or consequential damages from using your mattress or foundation. They specifically list the following issues not covered under their warranty:.

Related: Beautyrest Alternatives. You must be the original owner of your Beautyrest mattress in order for the warranty to be valid, including expressed and implied warranties. You also must have purchased your bed from the Simmons Bedding Company or one of their authorized dealers. Additionally, using an improper support system for your mattress voids your warranty.

Reach out to your original Simmons dealer to file a warranty claim. Make sure you have the original date of purchase , which can be found on the copy of original bill of sale. These labels will be used to pinpoint your specific model and to make sure the warranty is valid. These labels serve as a means of identification to establish your warranty rights. Do not bend or fold, stand or jump on product as damage can occur. Do not use cleaning fluids on your mattress; it may damage some of the materials.

Do not use any type of fabric protection spray or chemical application on this product. If your mattress has a removable cover, do not machine wash the removable cover. If your mattress has a removable cover, do not remove or wash the inner mattress cover or bottom fabric of removable outer cover.